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Privacy Policy

Last Updated: May 10, 2026

This Privacy Policy describes how Alpha Pro Appliance Repair ("we", "us", "our") collects, uses, and discloses your personal information when you visit www.alphaproappliancerepair.com, contact us, or use our services in San Diego, California.

1. Information We Collect

  • Contact details you provide: name, phone number, email, service address, ZIP code.
  • Service details: appliance type, brand, problem description, preferred time slot.
  • Technical data: IP address, browser type, pages visited, referring URL (via cookies and similar technologies).
  • Communication records: call recordings (where lawful), SMS messages, and email correspondence with our team.

2. How We Use Your Information

  • To schedule, perform, and follow up on appliance repair services.
  • To send appointment confirmations, technician ETA, invoices, and warranty reminders.
  • To respond to your inquiries and provide customer support.
  • To improve our website, marketing, and service quality.
  • To comply with legal obligations.

3. SMS & Phone Communications (TCPA)

By providing your phone number on our booking form, contact form, or directly to our team, you agree to receive transactional and service-related text messages and phone calls from Alpha Pro Appliance Repair at the number provided, including via automated technology. Message and data rates may apply. Message frequency varies. Reply STOP at any time to opt out, or HELP for assistance. Consent to receive marketing messages is not a condition of any purchase.

4. Cookies & Tracking

We use cookies and similar tracking technologies to operate the site, remember your preferences, and analyze traffic. You may disable cookies in your browser settings, though some site features may not function correctly.

5. Sharing of Information

We do not sell your personal information. We share data only with:

  • Service providers that help us operate (payment processors, scheduling software, hosting, communications vendors) under contractual confidentiality.
  • Government authorities when legally required.
  • Parts suppliers and manufacturers, strictly to fulfill warranty or parts-order obligations.

6. Your California Privacy Rights (CCPA / CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you the following rights:

  • Right to Know what personal information we have collected about you and how it is used.
  • Right to Delete the personal information we have collected, subject to legal exceptions.
  • Right to Correct inaccurate personal information.
  • Right to Opt-Out of Sale or Sharing of personal information. We do not sell or share personal information for cross-context behavioral advertising.
  • Right to Limit Use of Sensitive Personal Information.
  • Right to Non-Discrimination for exercising your privacy rights.

To exercise any of these rights, email us at [email protected] or call (619) 877-6701. We will verify your identity (typically by matching the phone number or service address on file) and respond within 45 days as required by law.

7. Data Retention

We retain customer records for as long as needed to provide warranty service, comply with tax and accounting obligations (typically 7 years for invoices), and defend against legal claims. Marketing data is retained until you opt out.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the Internet is 100% secure; we encourage you to use strong passwords and protect your devices.

9. Children's Privacy

Our services are not directed to children under 13. If we learn we have collected personal information from a child under 13, we will delete it promptly.

10. Changes to This Policy

We may update this policy from time to time. The "Last Updated" date at the top reflects the latest revision. Material changes will be communicated via the homepage or by email where appropriate.

11. Contact Us

Alpha Pro Appliance Repair
11364 Nawa Way, San Diego, CA 92129, USA
Phone: (619) 877-6701
Privacy requests: [email protected]